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Long Term Care – Residential Rights Kit
No. of Users:
Online
  • Price: $249.00

This collection video programs introduces residents and their families to their rights. Slice-of-life vignettes show how rights are protected throughout a typical day, while caring interview segments reassure the residents of your staff’s attention to their needs.

Long Term Care – Assited Living Kit
No. of Users:
Online
  • Price: $249.00
This theory based course teaches the basics of patient care in an assisted living facility. This program includes information in the exam review covering topics including, how to provide basic patient care including bathing, feeding, toileting and ambulating patients, acquiring and distributing patient care supplies, performing safety checks to keep patient rooms clean, obtaining EKG readings, and performing phlebotomy procedures. 
Long Term Care – Patient Care Kit
No. of Users:
Online
  • Price: $249.00
This theory based course teaches the basics of patient care in a long term care facility.  A Patient Care Technician assists doctors, nurses and other healthcare professionals in providing direct patient care in a variety of healthcare environments. This program includes information in the exam review covering topics including, how to provide basic patient care including bathing, feeding, toileting and ambulating patients, acquiring and distributing patient care supplies, performing safety checks to keep patient rooms clean, obtaining EKG readings, and performing phlebotomy procedures.

Individual Courses

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  • Credit Hours: 1.0
  • Price: $25.00
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A Commitment to Safety

Accidents in long-term care facilities carry a high price. Focusing on preventing accidents before they occur is the best way to ensure everyone’s safety. Working safely is the responsibility of every employee in your facility.

External factors provide additional reasons to make safety a priority. OSHA’s regulatory involvement and the rising costs of workers’ compensation are two good reasons why everyone who works in long-term care facilities should better educate themselves about responsibilities concerning safety.

Residents’ health and safety is your number one priority. Your residents and their families trust you to help protect them and their sense of well-being. Make sure you educate and inform yourself to make sure your facility is as accident-free as possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of safety practices and help you consider your facility’s protocol for addressing accident prevention. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies you use at your facility to safeguard resident health and quality of life by promoting safety.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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  • Price: $25.00
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Avoiding Falls in Long-Term Care Facilities

Every year, as many as three out of four long-term care residents fall. The injuries and resulting complications sustained from a fall can start residents on a downward spiral. Understanding the causes and consequences of falls will help you to be proactive in using strategies for preventing them. This video-based course teaches important skills necessary to help caregivers prevent falls.
The pre-assessment quiz gave you an idea of your understanding of how to prevent falls and helped you consider your facility’s protocol for addressing fall prevention. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies you use at your facility to address falls and to safeguard resident health and quality of life. While caregivers can never completely eliminate falling, they can significantly reduce the risk.
This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Delivering Excellent Customer Service in the Long-Term Care Environment

You may not consider yourself a customer service representative, but caregivers in long-term care facilities do provide a service to residents. Those residents notice when caregivers take an interest in their well-being or whether the staff is just going through the motions. Family members notice it too when they visit a rejuvenated, engaged loved one who has benefitted from thoughtful, attentive care. For caregivers, excellent customer service earns praise from co-workers and supervisors and makes care giving easier when residents and their families are satisfied.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to deliver excellent customer service to your residents and help you consider your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies you use at your facility to improve your resident’s quality of life by providing them with the high level of customer service that is essential to the success of any long-term care facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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  • Price: $25.00
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Dementia and Nutrition: Helping Prevent Nutritional and Fluid Deficiencies

Residents who suffer from forms of dementia, such as Alzheimer’s disease, may experience an often overlooked side effect—not eating or drinking well enough to achieve their nutritional goals. Recognizing symptoms of these nutritional and fluid deficiencies will help you encourage individuals to resume a healthy nutritional practice. In addition, preventing or alleviating these deficiencies provides an opportunity to engage residents and help improve the quality of their daily lives. This video-based course teaches important skills necessary to address this situation, including enlisting patients themselves, their families, and their caregivers to develop concrete, personalized, and humane strategies.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent nutritional and fluid deficiencies and help you consider your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies to use at your facility to safeguard resident health and quality of life by preventing these deficiencies.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Dementia and Your Care Giving Decisions

With the onset of dementia, one’s mental, physical, and social abilities are slowly lost. Caring for such an individual becomes a job that is simply too big for just one person. The characteristics of the condition further determine how care is administered. For instance, incontinence may result in a person having to wear incontinence pads, which may embarrass the resident. In such a situation, as in others, it is up to caregivers to support and teach the family the best way to address emotionally charged changes.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Dementia in Long-Term Care: Communicating with Residents

Up to half of all long-term care residents suffer from some form of dementia, such as Alzheimer’s disease. As their caregiver, you face many challenges. Chief among them is properly communicating with residents with dementia in order to meet all their needs. You can help by understanding residents’ capabilities and limitations, then using that knowledge to help provide them with individualized care.

Caring for your residents is your top priority. Residents and their families trust you to help protect these individuals and their health. Understanding the impact dementia can have on residents’ ability to communicate will help you be proactive in applying strategies to bridge communication problems and anticipate residents’ needs. Above all, your education and knowledge will ensure that you provide residents with the best care possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to bridge communication problems with your residents who have dementia and help you consider your facility’s protocol for addressing their situations. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your facility to improve your residents’ quality of life by helping those who suffer from dementia find ways to communicate.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Dementia in Long-Term Care: How Dementia Affects Care Planning

Many types of dementia, such as Alzheimer’s disease, affect a large percentage of residents in long-term care facilities. Yet, only 60% of residents have undergone an effective screening to test their cognitive abilities. Based on these statistics, it is imperative that all of us recognize the signs and stages of dementia, understand the effects it can have on care-giving, and identify measures to provide the best possible care through individualized and structured programs.

Your number one priority is your residents’ health. Your residents and their families trust you to help protect individuals and their health. Understanding dementia and the tools used for tracking the progression of the disease will help you to be proactive in planning and providing for the unique needs of residents with dementia. Above all, educating and informing yourself can help you make sure you give your residents the best care possible.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Fire Prevention and Safety Procedures

Fires in long-term care facilities can be devastating for residents, staff, and the entire surrounding community. In any setting a fire is an unsettling event, but in facilities housing residents who may or may not be ambulatory, any fire can be a truly horrific experience. Two fires occurring in 2003 focused attention on the need to improve preparation and prevention measures used in long-term care. Since then anti-smoking legislation as well as sprinkler system mandates and increased government oversight has decreased the potential for fatal fires, which might otherwise mean multiple deaths and unnecessary suffering. This course presents methods to prepare for and prevent costly fires.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Infection Control in Long-Term Care

Infections acquired in health care institutions and long-term care facilities can be devastating. OBRA mandates that all long-term care facilities have comprehensive infection control measures in place to protect residents and staff members.

No single safety procedure offers complete protection from infection, but multiple infection safeguards and increased awareness can decrease the overall risks. Staff and health care providers in assisted living facilities play a crucial role in protecting themselves and their residents. The better prepared you are, the safer you and your residents will be. And the best way you can defend against infection is to prevent it from occurring, placing an emphasis on control methods.

Resident health and safety is your number one priority. Your residents and their families trust you to help protect individuals and their health—people who, in many cases, are much more susceptible to serious infection. Understand where dangers exist and work to prevent them. Train to protect yourself and your residents, so you can provide the best practices against infection.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Limiting Blood Borne Pathogens in Long-Term Care

It is common to hear stories about exposure to bloodborne pathogens in health care institutions. Still, many people do not realize how devastating such exposures can be. When exposure occurs, irreparable harm may result. For this reason, OBRA and JCAHO guidelines mandate that all long-term care facilities have comprehensive measures in place to limit the exposure of residents and staff to these pathogens.

No single safety procedure offers complete protection, but by combining increased awareness, safeguards, and prophylactic care programs, overall risk can decrease. Long-term caregivers play a crucial role in protecting not only themselves but also their residents. The better prepared you are, the safer you and your residents will be.

Resident health and safety is your number one priority. Your residents and their families trust you to protect individuals and the health of those who, in many cases, are more susceptible to serious illnesses and disease than other more vigorous persons may be. Understand where dangers exist and work to prevent them. Above all, educate and inform yourself to protect not only you but also your residents.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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  • Credit Hours: 0.0
  • Price: $1.00
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MA-1a

THis is the LCMS template for Elder Care video courses.

Credit Hours: 0.0
Price: $1.00
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  • Price: $1.00
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MA-1b

THis is the LCMS template for Elder Care video courses.

Credit Hours: 0.0
Price: $1.00
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  • Price: $25.00
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Meaningful Work

Family, work, dreams…we all must have something meaningful to keep us going. Long-term care residents are no different. A life without meaningful activity threatens to become a life that does not feel worth living. It is the job of every long-term caregiver to help residents find meaningful activities to fill their waking hours. This is as crucial to residents’ overall health as any other form of care.

Understanding your role in helping residents find meaningful activity in their lives will not only help you improve your residents’ overall quality of life but also benefit your sense of satisfaction on the job.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to provide residents with opportunities for meaningful activity and help you consider your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies used at your facility to help residents find meaningful activities that will enhance their lives.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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No Easy Answer: Moving Beyond the Guilt
The decision to place a loved one in a long-term care facility is never an easy one. Consequentially, feelings of guilt and anxiety can undermine what is already a trying transition. One must remember that a sense of loss is experienced on both sides and will play itself out in various ways. Because of this, the module seeks to find solutions for dealing with a loved one going through a grieving process and ways to better manage your own feelings of hurt and loss.
Credit Hours: 1.0
Price: $25.00
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Preserving Residents’ Dignity

As life expectancy increases, staff members in long-term care facilities are becoming equally aware of the many issues related to residents’ quality of life. Caregivers are learning that promoting a rich quality of life for residents is just as important as providing outstanding quality care.

When asked how they like life in their residential care facilities, elder individuals most often respond with comments regarding or related to their sense of dignity and independence. Many residents find themselves dependent on others for the first time in their adult lives, and they are concerned that they will lose not only their sense of self-determination but also their self-sufficiency. They speak repeatedly about their desire to maintain their freedom to make their own choices, and they mention that they still value their privacy and their desire to be treated with respect as deserving adults.

Through this learning experience, you are taking an important step toward reinforcing your knowledge and skills set for preserving the dignity of those elders living in your facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Preventing and Managing Workplace Violence: A Guide for Long-Term Care Managers

In today’s workplace, violence can be one of the most frightening and unpredictable events that managers encounter. Fifteen percent of all violent incidents in the U.S. occur in the workplace. Without knowledgeable and committed leadership, workplace violence can cause irreparable, lasting damage within the very fabric of your work environment. This program can help prevent that from happening by instructing you how to effectively guide staff and residents out of harm’s way through proven violence prevention and management techniques.

Through this learning experience, you are taking an important step toward making the prevention and management of violence a priority in your workplace. Be aware of the early warning signs of potential violence in your staff, residents, and visitors so you can prevent violent acts before they occur. Train staff to also recognize these warning signs and report to you when they witness them. Be prepared in advance so if a violence incident does take place, you will know what to do to protect your charges. Understand how to restore calm and help your staff and residents recover from a violent incident. Above all, educate and inform yourself so your facility’s procedures regarding workplace violence are always effective and up-to-date.

This course supports the needs and motivations of all management personnel and designated workplace volunteers in long-term care facilities.

Credit Hours: 1.0
Price: $25.00
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Preventing and Managing Workplace Violence: A Guide for Long-Term Care Staff

Although statistics clearly show spikes in workplace violence, studies also suggest that these incidents rarely occur without warning. This training program covers signs to watch for and how to prevent episodes from escalating. Because some violent incidents are indeed unavoidable, you will learn the most effective ways to respond if you happen to experience violence firsthand.

Before taking this course, a pre-assessment quiz will help measure your understanding of violence in the workplace and aid you in considering your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of the strategies to use in mitigating the potential for violence in your facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Quality of Life: An Introduction

Federal regulations make it clear that everyone in a long-term care facility needs to expand their focus and go beyond residents’ physical health to include their emotional and psychological well-being as an integral part of their long-term care. More than ever before, surveyors’ findings depend as much on residents’ impressions of your facility as they do on what surveyors themselves observe about the level of care you provide. Encouraging self-sufficiency, noting residents’ preferences, and respecting their privacy are all crucial to promoting the quality of life for each and every one. Above all, educate and inform yourself about new ways to continue to promote your residents’ highest quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Quality of Life: Homelike Environment

As they enter long-term care facilities, many people fear that they will lose their right to make choices about their daily lives. They fear that they will lose their privacy and become socially isolated from the outside world.

Long-term care facilities must reassure residents that they can preserve their self-determination and privacy to the greatest degree possible. Creating a homelike environment in which the focus is on the resident as a complete individual is the best way of actualizing this goal. A homelike environment is not only warm and caring, but provides residents with opportunities to choose activities based on their own preferences.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent abuse and help you consider your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your facility to safeguard resident health and quality of life by preventing abuse.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Resident Abuse: Prevention and Protection

Forty-four percent of all long-term care residents have experienced some type of abuse in their long-term care facilities. Resident abuse can take many forms, from obvious rough handling to more subtle acts, like ignoring a resident’s request for care. Abuse is inhumane and illegal, but most of all, it’s preventable.

Caring for residents is your top priority. Residents and their families trust you to help protect them and their health. Understanding the causes of abuse and the impact it can have on residents will help you use strategies to prevent it. Above all, being educated and informed can help you make sure your residents receive the best care possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent abuse and help you consider your facility’s protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies you use at your facility to safeguard resident health and quality of life by preventing abuse.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.


Credit Hours: 1.0
Price: $25.00
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Resident Transfers: The Safe Way

We all recognize that nursing staff in long-term care facilities are particularly susceptible to back injury from improper lifting. We see the evidence in excessive Workers’ Compensation claims and time off from work, high turnover, unhappy employees, and sometimes even disgruntled residents. Yet the transfer equipment already available in many facilities that could eliminate these problems often gathers dust at the end of the hall.

Through this learning experience, you are taking an important step toward promoting the safety and well-being of yourself and each of the residents in your facility. The many benefits from learning how to use this equipment include decreasing the risk of injuries, conserving your own energy, and protecting the safety of your residents. Above all, educate and inform yourself about new ways to promote your safety and the safety of your residents through the use of transfer equipment.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.


Credit Hours: 1.0
Price: $25.00
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Residents’ Rights: An Introduction for Residents

As a resident of a long-term care facility, you may wonder what your rights are. What decisions do residents have the power to make? How much of a right to privacy do residents really have? You or your family members may wonder about what to do if the facility’s caregivers are neither understanding nor reliable.

State and federal laws provide facilities with a list of residents’ rights, which long-term care facilities must enforce. For example, each resident has a right to make decisions about participating or not participating in daily activities, just as each resident has a comparable right to privacy. Residents who are able may make decisions concerning their own medical care and finances. In short, residents have a right to information that affects their choices, just as family members have the right to complain if care is not what it should be.

Throughout this learning session, we will discuss what to expect when you or a family member enters a long-term care facility. This lesson includes steps a facility must take to preserve the privacy of residents, choices about daily living available to residents, as well as the medical and financial rights residents may exercise.

This course supports the needs and motivations of residents in long-term care and their families.

Credit Hours: 1.0
Price: $25.00
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Residents’ Rights: An Introduction for Staff

Staff members in long-term care facilities soon discover that making sure residents have a rich quality of life is part of providing them with outstanding care. Research studies, surveys, and casual observation show that a sense of dignity positively affects a resident’s quality of life.

When asked how they like life in the facility, residents frequently mention dignity issues. They talk about how self-sufficient they do or do not feel. They give countless examples of how they feel they have or do not have freedom of choice. They discuss their need for privacy. They mention their desire to be treated with respect. Many residents find themselves dependent on others for the first time in their adult lives. They commonly long for the time when they could make choices for themselves.

Through this learning experience, you are taking an important step toward making residents’ rights a priority in your facility. Support and encourage your residents’ dignity and self-sufficiency. Treat residents with respect and provide them with choices. Above all, educate and inform yourself so you can ensure your resident’s rights are being met along with promoting their highest quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Respecting Confidentiality

More than 1.5 million elderly and disabled Americans live in long-term care facilities across the country. Some of the aging Boomer generation will eventually land in one of the nation’s more than 16,000 assisted care facilities. Caring and qualified staff plays a crucial role in ensuring that this is a positive transition.

Residents’ quality of living is enhanced by the freedom to be and do what they please. That freedom includes the basic right to share or withhold information. Residents give up so much when entering assisted living that they should not have to give up confidentiality, privacy, and decision-making too.

Respecting confidentiality begins with understanding what information should be protected. Staff and health care providers in long-term care facilities are the guardians of residents’ right to privacy. The better you understand what information is confidential and who can or cannot share it, the better you will be able to protect your residents’ rights. Above all, when you educate and inform yourself, you can provide the best protection for your residents and their personal rights and documentation.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Serving the Assisted Living Community (Part 1)

The popularity of assisted living facilities seems to be on the rise. Many older adults need assistance with daily care, but still want to preserve their right to make choices about their waking hours whenever possible. Assisted living allows residents to have a sense of security and privacy in a homelike environment, while continuing to decide the details of their daily lives.

As caregivers, you play a crucial role in creating and sustaining this environment by safeguarding residents’ sense of privacy and fostering their ability to be independent. Residents’ health and safety is your number one priority. Your residents and their families trust you to help protect individuals and their sense of well-being.

Before taking this course, a pre-assessment quiz will help measure your understanding of serving in an assisted living community and help you consider your facility’s protocol for quality service. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies used at your assisted living facility to safeguard resident health, self-determination, and quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Serving the Assisted Living Community (Part 2)

The unique challenges of working in assisted living communities are inherently stressful. Residents are challenged by leaving their old lives behind and adjusting to life in a new environment. Caregivers are challenged by responding to the residents’ wide variety of personalities, attitudes, and needs. Finally, residents and their caregivers must deal with various forms of disability, illness, and death—perhaps the most difficult issues any of us will ever have to face—on an ongoing basis. For these reasons, it is crucial that caregivers learn a variety of coping strategies for stresses they encounter in navigating routine tasks.

Before taking this course, a pre-assessment quiz will help you measure your understanding of managing stress in an assisted living community and help you consider your facility’s protocol for addressing this issue. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your assisted living facility to make your job easier.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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Template ElderCare

THis is the LCMS template for Elder Care video courses.

Credit Hours: 0.0
Price: $25.00  $1.00
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Understanding Advance Directives for Residents and Patients

Among the number of decisions individuals face when entering long-term care is what will happen in the event that they should become incapacitated due to illness or decline. The question is really whether or not the person desires life sustaining measures to be administered in such a state, and sometimes also, who decides. Because of advances in medical science, increased life expectancy has made this a question that more individuals will encounter. In this module, we explore the choices available to those entering long-term care and what your responsibilities as caregivers are in offering support and compliance with their medical wishes.

Credit Hours: 1.0
Price: $25.00
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WA-AREL-Lesson 19

CD

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What about Using a Restraint?

Family members may be concerned that the use of restraints is the only way to protect their loved ones from falls, uncontrolled wandering, or other potentially dangerous activities. In fact, we now know that restraints are rarely needed at all, and in those rare instances in which they are necessary, restraints should be used only for a very limited time. In addition, when improperly used, restraints may actually damage a resident’s overall health and well-being and increase the possibility of injury.

Today, humane, effective alternatives exist to prevent these problems without the use of restraints. In fact, when long-term care facilities replace their use of restraints with these alternate methods, everyone benefits. Residents experience improved physical and mental well-being, reduced injuries, and become less combative, which makes dealing with them easier and more pleasant for caregivers. In addition, families benefit from seeing their loved ones safer, happier, and healthier. Replacing the use of restraints with safer, more effective alternatives is beneficial to you, your residents, and their families.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
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  • Credit Hours: 1.0
  • Price: $25.00
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Your Role in Resident Skin Care

For residents in long-term care facilities to acquire skin disorders is commonplace. Unfortunately, because of this, the health and comfort of residents may decline.

While no single method of prevention is foolproof, an increased awareness and timely treatment can decrease the overall occurrence of skin disease and the degree to which infections may spread. The earlier you catch a potential infection, the better the chances are of curtailing or lessening the pain a resident might otherwise experience. Thus, the more observant you are, the better you serve your charges.

Resident health and safety is your number one priority. Your residents and their families trust you to protect the health and safety of those in your care. So naturally, you must understand where dangers exist and work to prevent them. Above all, educate and inform yourself so as to provide the best care and protection for your residents.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Credit Hours: 1.0
Price: $25.00
No. of Users:
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  • Credit Hours: 0.0
  • Price: $1.00
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Credit Hours: 0.0
Price: $1.00
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Frequently Asked Questions

What is the cost of the course and what methods of payment are accepted?

The cost of each course is located in the course catalog. We accept checks and credit/debit cards (Visa, Mastercard, American Express, and Discover).

Is it secure to send my credit card information over the internet?

Yes. 360Training uses a secure server to process all transactions, since credit card transactions are very sensitive in nature.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

Can I take the course from various locations and computers?

Our courses are set up for students to access their account from any computer that is compatible.

What happens if I have technical difficulties or the system malfunctions during the
course?

If you experience any problem while taking the course, please call 888-360-TRNG or email support@360training.com for assistance. 360Training provides customer service 24/7.

Can I take this course with the AOL browser?

You can take the course with any browser of your choosing. But we do not support the AOL browser. This means our technical support team is not able to help you in the event of a problem while taking a course w/ the AOL browser. We do suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue “e”.

Do I need to use a PC? What if I have a Macintosh?

If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

How do I get a username or password? What do I use it for? What should I do if I
forget it?

The username and password is something selected by the student. It should also be something that they can easily remember. We suggest the student use their email address. Students will use the same username and password each time they attempt to log in to the virtual university page to access their course. This information is entered in the returning students section on the home page of the virtual university. If a student forgets his/her password, he/she can call 888-360-TRNG to request this information.

Who can I call with questions?

Our customer support number is (866)-605-3664.

How do I order a home study course?

You can place an order over the phone, fax or mail in the order form, or you will be able to add the course to your shopping cart by clicking on the Enroll/Order Now button.

Do I need to take an exam after reading a course?

Yes. Each course has Multiple Choice/True & False questions.

What is a passing grade for an exam?

Passing score is 75% or greater for Respiratory Therapists, Registered Nurses, Dental, Laboratory Technicians, and 70% for Radiolologic Technologists.

What happens if I fail the final exam?

If you should not pass we will notify you by phone (if possible) or by mail ASAP. We will inform you of the incorrect answers so you may take the exam again, along with faxing or mailing a new exam answer sheet to you ASAP. You may take as long as you would like to complete it, but please allow for enough time for the exam to arrive and be graded, so you stay within you renewal date. Your completion date reflects the date we receive a PASSING score in our office.

How many times can I take the final exam if I fail it?

You will be notified of failure each time a test is received with a substandard completion. There is no limit on how many times you can retake a failed test. However, if your renewal date has passed and you still have not passed, you will not receive the full amount of credits. WE CANNOT BACKDATE YOUR COMPLETION DATE.

What do I do once I have completed an exam?

Once the course is completed, all scantrons and course evaluations must be sent to the 360training corporate office in Austin (all healthcampus.com courses are powered by 360training). The certificate will be issued as long as the course was passed and we have all applicable information. Please mail your answer sheet(s) to: healthcampus.com 13801 N. Mo-Pac Expy, Suite 100 Austin, TX 78727

Once I complete an exam, can the answer sheets be faxed to you?

Yes, but we prefer they be sent via mail. Please only fax in your answer sheet if you are in a severe time crunch. There is $10 charge for faxed-in tests.
Fax Number: 512-532-6592.

When I return my tests for grading do I also return the course booklets?

No. You may keep the booklet(s) as a reference.

What kind of certification do I receive?

You will receive a Certificate of Completion listing your name, license number and the course title.

What if I’ve completed and passed a course but haven’t received my certificate(s)?

Please contact us at 800-294-4473, or email us at support@360training.com and we’ll gladly resend your certificate(s).

What is your refund policy?

Satisfaction is guaranteed. A full refund (less any shipping and handling) will be given if all course materials are returned unused within 30 days. REFUND WILL BE VOID IF YOU HAVE ALREADY SENT IN YOUR TEST, PASS OR FAIL, NO EXCEPTIONS.

How long does it takes to receive my certificate of completion?

That depends on how we receive your test. Online (availability depends on your profession) is quickest with immediate grading. Fax is 1 to 3 business days, and mail may be up to 10 business days.

Once you receive my test score, how long does it take to notify the state about the
course credits?

When your test score is received, we send out a certificate, which is dated the day the incoming mail was postmarked. You are responsible for reporting those credits on your own, with the exception of Laboratory students, who are reported to PACE by healthcampus.com several times a year. Florida radiology students are also reported on a monthly basis.

What are the State Requirements for receiving my license?

State requirement differ from state to state, and by discipline. If you are not sure what your requirements are, it is always suggested to check with your licensing board. You may also click on the “requirements” tabs found throughout healthcampus.com

Do the courses have any time requirements?

We prefer that you send your answer sheet back to us within a year from ordering your course. If you have had your course for an outstanding period of time, there is a possibility that your licensing board has changed the amount of contact hours that particular course is worth. Contact hours are assigned by the licensing board, not us.

What is the difference between a “booklet” course and “text book and exam”?

A “booklet” is a packet that includes all of the necessary information for you to take the course. They are generally shorter courses than text book courses. Text book courses come with text book and a packet of questions for you to answer. They generally take a little longer to complete than the booklet courses, but many students like these courses to build up their personal library.

How do you choose how many C.E.U.’s a course is worth?

The amount of C.E.U.’s a course is worth is determined by the approving board (licensing board).

Is my course still good after the “expiration date” on the scantron?

Courses are still good after they pass the “expiration date” listed. The “expiration date” is the date that that particular course is scheduled to go through renewal with the licensing board. If your course has passed the expiration date listed on the answer sheet, that means your course has gone through renewal and the contact hours are subject to change. Current course hours are posted on our website. *Not all answer sheets have an expiration date printed on them.

Why are contact hours for radiology different for Florida and ASRT (ARRT)?

We renew our courses every year with the ASRT and the Florida Department of Health. We have different renewal dates for the two boards (Florida being a bit later in most cases). When we renew a course with Florida, they usually change the C.E.U.’s to reflect what ASRT has approved for that same course.

Why are there different hours listed between different states for the same respiratory
courses?

California, Ohio and Washington are approved under the California Nursing Board, which has different requirements than AARC (National Approval). The credit hours reflect the requirements of the approving board they are under.

How often do you report respiratory therapist completion to the AARC?

We turn in a list of R.T.’s (Respiratory Therapists) to the AARC every month.

Why do Nursing and Respiratory share some of the same courses?

We like to offer as many courses as we can. Nursing and Respiratory have a few courses that are relevant and useful to both professions. Please note that between these disciplines, including their approving boards, the contact hours are different. The reason for this is that there are different education requirements depending on the profession and state that the student is licensed in, so the hours are approved accordingly.

For Florida licensees, do you report course completions to CE Broker?

Yes. Everyone with a Florida address is automatically reported to the CE Broker. Licensees living outside of Florida, but taking courses for their Florida license, must tell us the courses are for their Florida license, or they must report to them to CE Broker themselves.